Operations Manager – Microfinance Bank

Job Summary

Our client is one of the leading Microfinance Banks in Kenya. They seek to recruit an Operations Manager to drive the banks processes in a centralized manner with a high degree of efficiency and control and ability to support the business growth and overall efficiency.

Minimum Qualification:Bachelor
Experience Level:Management level
Experience Length:6 years
Job Description/Requirements

Industry:Banking
Location:Nairobi
Gross Salary:Competitive

Responsibilities
• Develop and implement the operations strategy for the bank
• Centralize operations processes
• Delivery of all operations services to meet the needs of the bank
• Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction
• Continuously review processes to eliminate nonvalue activities and ensure that the processes are designed to deliver excellent customer service whilst mitigating risk
• Maintain a high level of efficiency in all the business processes
• Entrench measurable and meaningful customer service standards and practices
• Entrench a risk aware culture and develop risk self-assessment capability to identify, evaluate, mitigate, and monitor.
• Ensure all audit issues are addressed
• Develop control measures to mitigate risks in operations
• Develop and manage the operating budget for the department
• To perform any other duty as assigned in line with the organization goals and objectives.

Qualifications & Experience
• University degree in Operations Management, Accounting, BCom or any other Business-related field
• Professional banking qualifications and its equivalents will be an added advantage
• 6-8 years in banking 4 of which should be in Operations management
• Good sense of responsibility
• Proven leadership skills
• Strong presentation and communication skills.
• Proven ability to generate new business
• Possess strong analytical and interpersonal skills
• Can make prompt decisions and be independent in problem solving and risk management
• Leverage in technology

NB: Must have worked in operations at the Head office for at least 3 years.

How to Apply
If you are up to the challenge, possess the necessary qualification and experience; kindly send your CV only quoting the job title on the email subject(Operations Manager – Microfinance Bank)before5th May 2021.
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