Outbound Collections Agent (Nakuru)

Reporting to the Debt Recovery Manager, the Debt Recovery Agent will: 
Make outbound calls to debtors owing the company short term and long term debts.
•Ensure allocated collection targets are achieved. 
• Advise debtors on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment. 
• Resolve and mediate disputes between debtors and the company. 
Send on request; proof of debt owed by a debtor to the company and earlier evidence of cheques paid to the company.

• Notify debtors on defaulted debts by mail, whatsapp and or telephone.
 • Prepare approval requests for negotiated settlements and follow up until account is fully settled and the balance paid off. 
• Maintain and prepare daily collections reports, updates and status.
 • Initiate demand and reminder letters to all defaulting customers and review all credit accounts for proper documentation and monitoring. 
• Initiate the clearance process on cleared debts once you receive payment proof and have the same shared to the company.
 • Provide debtors with statement of account upon request• 
Maintaining data integrity and keep customer details confidential. 
• Responding to all customer correspondences via e-mail, telephone and postal mail. 
REQUIRED QUALIFICATIONS AND EXPERIENCE  • Possession of a Certificate/Diploma in any business related field from a recognized institution with at least 1-2 years' experience in Debt Collection/Sales and Marketing/business related area.
• Demonstrate a clear understanding of recovery processes with sound understanding of debt recovery process and techniques. 
• Should have strong analytical power, good problem-solving skills and ability to work under immense pressure.
 • Must have ability to translate and apply Credit knowledge to improve positive results in negotiations with clients.
 • Excellent written and communication skills and the ability to communicate effectively to individuals and groups of people. 
Salary: Retainer of kshs 12,000 plus 2% commission on total recoveries brought in.
Method of Application:  Interested and qualified candidates should forward their CVs to: ****** using the position as the subject of the email.