Outlet Manager

Job DescriptionManage day-to-day operations of the restaurantHandle complaints and make effective service recoveryEnsure standards are being followed in accordance with F&B policies and proceduresEnsure all employees have full product knowledgeRegularly inspect food & beverage qualityFollow established and proper Accounting proceduresHold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordinglyConduct roll plays and ensure employees adhere to grooming standardLiaise with stewarding on inventory and breakage controlMaintain daily log book maintaining clear and concise information on the operations.Establish guest database with preference records of regular guestsSchedule employees to maintain Hotel's service standards within budgeted labour costsAssign responsibilities to subordinates and conduct regular performance checksImplement weekly cleaning schedules for operating equipmentManage organization and cleanliness of departmental areas by conducting weekly walk-throughsQualificationsMinimum 2 years of experience in a busy Outlet in a 5* HotelDiploma in Food & Beverage or related fieldService focused personality is essential, with an eye for detailAbility to lead by example, believe in a strong team culture and set the scene for high performanceAbility to focus attention on guest needs, remaining calm and courteous at all timesA motivator & self-starterWell-presented and professionally groomed at all times