Packet Core Support Engineer At Ericsson

We are now looking for a Packet Core Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.You will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.What You Will DoCustomer Issue handling for fault isolation and timely resolutionHandling of dedicated support including Emergency/critical situationsDrive and conclude the Root Cause analysisWorking with Customer operations team during potential activities including update/upgrade and new deploymentsAssisting Service Delivery Manager during Operational governance meetingsKnowledge transfer, documentation and information sharingYou will bringMin. bachelor's degree in engineering or equivalentDomain experience: (Packet core) at least 7-8 years.Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN (EPG), SAPC (PCRF)Very good understanding of Cloud technology and infrastructure KnowledgeGood Understanding of Packet Core surrounding Nodes (Like IMS, OCC, IPWorks DNS, Charging Nodes)Excellent IP backgroundMPBN KnowledgeVery good knowledge of LinuxNegotiation & argumentation skillsPlanning & organizing skillsDelivering results & meeting customer expectationsPresentation & communication skillWorking with peopleAdditional RequirementsExcellent social and interpersonal skillsResponsive and result oriented.