We are a team who believe in a purpose. Changing the face of banking for millions of people who have been left outside of the digital economy. A team of Techies, Foodies, Travellers, and Explorers, wanting to make a difference and make a mark on the African continent. Picture not being able to store your earnings securely, transmit or receive money over great distances, acquire credit, or participate in the digital economy. This isn't a trivial inconvenience, it affects the livelihoods, education, health, and opportunity of those considered "unbanked". On the flip side, there are businesses (mobile network operators, technology platforms, eCommerce marketplaces) that have customers in their channels but cannot offer them reliable access to financial services. Financial service providers (banks & insurance companies) who possess the capital and licenses, but are unable to reach the customers with no access to them. The Role: Join our dynamic team as a Partner Success Manager, you'll spearhead the success of our embedded finance products. In this pivotal role, you will blend strategic vision with execution to create and implement initiatives to improve our products - directly shaping the future of financial accessibility in the region. Key Responsibilities: Strategic Planning: Develop and implement strategies that align with company goals and market potential. Product Development: Oversee the implementation of product initiatives end-to-end by working with the relevant internal and external stakeholders - these include additional product features, communication tools, acquisition and retention functionalities. Stakeholder Management: Build relationships with internal teams, financial institutions, regulatory bodies, and potential partners. Communication: Consistently optimize the communication strategies through A/B testing & customer feedback. Financial Analysis: Conduct financial modeling and risk assessment to ensure product viability and profitability Data Analysis & Customer Feedback: Utilize product & customer insights to refine products and inform new product development. Performance Monitoring: Define and track key performance indicators (KPIs) to assess product success and market impact. The finer points: What we are looking for from you: Organised, motivated, and process driven professional with experience managing projects. Experience in developing and executing long-term business strategies. Empathetic and deeply committed to understanding and fulfilling customer needs and preferences. Agile in adapting to new challenges and proficient in solving complex problems. Strong understanding of financial concepts, with experience dealing with profitability and risk metrics. Excellent and effective at communicating ideas and strategies across various levels and departments. Transparent, accountable, and passionate work ethos which aligns well with our own values. You believe in contributing positively to the team environment. We believe in equal opportunities, and we welcome applications from diverse backgrounds. However experience working in FinTech, Banking/Finance, Telco is preferred. Powered by JazzHR
