Personal Assistance At Mnc Consulting Group Limited

Our client in the beauty industry is seeking to recruit a personal assistant who can also stand in as a manager when the director is not around. A person who is confident, eloquent, presentable, attention to detail, good organizational skills and proactiveJob requirementsCertification in secretarial work, office administration, or related training.3 years of experience as a personal assistant or supervisor would be advantageous.Eloquent and confident personality.Extensive experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint.Advanced typing, note-taking, recordkeeping, and organizational skills.Ability to manage internal and external correspondence.Working knowledge of all office machines.Proficiency in appointment scheduling software such as MS Outlook, as well as call forwarding.Excellent written and verbal communication skills.Ability to stand in when the director is not available.Exceptional interpersonal skills.Key roles and responsibilitiesAct as the point of contact between the manager and internal/external clients.Develop and implement strategies to enhance customer satisfaction and loyalty across all the company branches.Monitor customer feedback and implement necessary improvements to ensure a consistently high level of service.Train and mentor staff to deliver personalized and professional service to clients.Monitor and control expenses to maximize profitability while maintaining service quality.Address customer complaints and resolve issues in a timely and effective manner.Conduct regular inspections to maintain cleanliness, safety, and hygiene standards.Monitor inventory levels and equipment maintenance to ensure uninterrupted service delivery.Keenly focus on strengthening brand reputation and publicity in the market.Oversee the day to day operations.Screen and direct phone calls and distribute correspondence.Handle requests and queries appropriately.Manage diary and schedule meetings and appointments.Accompany the director to meetings and prepare minutes.Make travel arrangements.Take dictation and minutes.Produce reports, presentations and briefs.