MissionTo provide high quality care that exceeds our clients' expectations.Key ResponsibilitiesThe pharmacy manager will perform the following people management duties as guided by Avenue HR policies and in coordination with the HR Department.Efficient utilization of Pharmacy techs, pharmacy clerks and pharmacy assistants- Liaise with the Medical Services Manager to ensure optimal staff levels as well as efficient use of overtimes and locums. Ensure staff daily task / shelf allocations for inventory management, Emergency trolley medication management, daily / random counts, variance and expiry monitoring to achieve optimal stock management and tidy shelves. Identify training gaps and liaise with HR and medical quality team to facilitate trainingParticipate in the recruitment, interviewing and hiring pharmacy personnelEnsure all pharmacy staff undergo orientation, training and competence assessment checksManage Rota, leaves and absenteeism as per HR policiesEnsure staff within the pharmacy units are highly motivated and minimize staff attrition rates byRegular staff engagement and monthly departmental meetingsPromptly addressing staff concerns - Identify and deal with personnel issues in a proactive and timely manner, with appropriate follow up as necessaryReward, Recognition and Discipline Ensure that deserving staff are recognized/rewarded Disciplinary action (with proper cause) is undertaken without undue delay and per defined policiesStaff supervision: Responsible for supervising all pharmacy staff (Pharm techs, clerks and assistants) and evaluating performance.Manage and lead the Pharmacy Units (Outpatient, Special Clinics and Inpatient) in the provision of safe, timely, efficient, effective and patient-centered pharmacy services and operationsImplement safe medication use processes in all the pharmacy unitsDevelop and / or maintain operational and quality policies and proceduresEnsure compliance to the pharmacy policies, procedures and pharmacy manualEnsure compliance to regulatory and accreditation standardsEnsure timely and appropriate drug returns / recalls and treatment sheet reviews.Serve as the pharmacy leadership team liaison to interdisciplinary team members for areas of responsibility (e.g., nurse managers, specialists, medical quality, etc.).Monitor Turn Around Time of service and intervene when necessaryPerform duties as a member of the hospital clinical governance committees as guided by the committees Terms of ReferenceEnsure that Avenue Corporate Governance policies are adhered to. Prevent, detect, and report any fraud or criminal activityFully review and ensure implementation of audit recommendations Ensure optimal Financial Management of Pharmacy servicesStock Management:Physical Inventory count / Stock takes daily for high value items and monthly for all items in all pharmacy units, wards, Surgical and consumables stores, theatre and other area with pharmacy items.Maintain optimal stock levels to achieve a target of 15-21 inventory days without stock outsPerform accurate and timely stock variance reporting with justifiable reasons prior to approval and adjustmentsTarget zero expiries and stock lossesPrepare a monthly report for pharmacy based on KPIsCheck margins monthly for items to ensure target margins are attainedDevelop plans and lead efforts to improve financial performance in assigned areas of responsibility5. Ensure highest quality of care and service in the Pharmacy units:Supervise the drug preparations for high alert medication and extemporaneous preparations & compounding e.g., dermatological preparations and syrupsEnsure appropriate storage of pharmacy items with temperature & humidity monitoring and in compliance with other policies including Hazmat items handlingEnsure appropriate disposal of pharmacy items as per PPB and COHSASA requirementsMonitor compliance to care protocols, guidelines, pathways, and standard treatment guidelinesReview and act on quality indicator reports and implementation of QIPs as assigned by Medical services Manager.Incident Management: Ensure all incidents/events are recorded and reported within 24 hours using the provided tools and implementation of corrective actions.Ensure proper documentation for medication labelling and use – treatment sheets, order sheetsMaintain and enforce infection control standards within the pharmacy units.Ensure implementation of medication policies to prevent medication errorsEnsure all Pharmacy and medication use as per COHSASA Standards are maintained at all timesPatient satisfaction and confidentiality:Ensure patient satisfaction through quality of care, communication, and collection of feedback from patients as determined in the KPI using the standardized patient satisfaction in the pharmacy units.Always maintain client/patient privacy and confidentialityAny other duty as assigned by your immediate supervisor in line with the job description Person SpecificationBachelors in Pharmacy (BPharm)A valid Kenya Pharmacy and Poisons Board (PPB) practice LicenseUpdated BLS certificateLeadership & Management certificate/degreeNot less than 3 years' experience in Pharmacy ManagementCOHSASA or other Accreditation experienceExcellent interpersonal and communication skillsAttention to detail
