Policy Administration Associate (Internal Candidates Only) At Britam

Job Purpose
Assist in posting collected premiums in a timely and accurate manner and maintain data integrity of the system by ensuring accurate and timely processing of premiums in the system targets
Key Responsibilities
Assist in processing and posting of premiums
Assist in processing refunds for all unexpected but received premiums
Updating databases for premium collections on direct debits and automated check-offs
Processing refunds for all unexpected but received premiums.
Updating databases for premium collections automated check-offs
Perform any other duties as may be assigned from time to time
Delegated Authority: As per the approved Delegated Authority Matrix

Knowledge, Experience And Qualifications Required
Bachelor’s Degree in a business related field.
At least 1-year experience in a similar position

Technical/ Functional competencies

Knowledge of insurance industry and concepts
Knowledge of insurance regulatory requirements

Core Competencies
Emerging Leaders In Britam Need To
Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
Ensure that department priorities are adhered to and effectively communicated;
Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
Embody a high performance, proactive culture;
Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
Effectively set and monitor priorities and objectives for more junior staff;
Understand and communicate objectives in relation to the larger organisational impact;
Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
Appropriately model the company values while setting the pace and energy for delivering;
Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
Provide access to accurate and consistent information and services across all channels;
Ensure a seamless experience for clients;
Improve service delivery for clients;
Engage in continuous brand building to become the trusted partners to clients.