Reports to: General Manager
Work Station: Head Office
Direct Reports: PDI Coordinator, Quality Inspector
Indirect Reports: N/A
Job Purpose: This position is responsible for the provision of technical support to assembly plants and quality management of new vehicle processes
Main Responsibilities of the Job
Managerial Responsibilities
Supervise and monitor quality of all vehicles before delivery to the customer to enhance customer satisfaction
KD project preparation support from process and equipment planning, design, fabrication to installation and trial production of Vehicles
Operational Responsibilities
Inspect and check quality of buses and trucks during and after fabrication in accordance to manufacturer, NTSA and KEBS guidelines
Supervise body building to ensure the shortest lead times are taken in order to improve customer satisfaction on service delivery.
Carry out a monthly evaluation and grading of existing body builders to keep them on check.
Approve payments for body builders after delivery of units to TKEN, to ensure payments are only done for quality services delivered
Develop weekly status reports for various units at body building to assist manage the delivery times as well as performance.
Resolve customer complaints on body related issues to enhance customer satisfaction and retention.
Support manufacturing capability improvement at the assembly plants.
Collaborate with Sales & Marketing group to ensure on-going production schedules meet short-term vehicle orders and longer-term customer demand requirements.
Knowledge, Skills and Experience
Minimum level of academic and professional qualification required to perform effectively in the role
A minimum of Degree in Automobile, Mechanical Engineering or related field from a recognized institution.
Auto CAD certification
Minimum level of experience required to perform effectively in the role
6 years of relevant experience from a recognized organization.
Working Relationships
Internal customers
General Manager
Sales Managers
Aftersales Managers
Sales Team
Aftersales Team
Finance department
Human Resource Department
Logistics Team
External Customers
Customers
Dealers
Body Builders
NTSA inspectorate
Service providers (Airband, K & N, G4S and Infama)
Special Product developers (Pipeman)
KEBS
Manufacturers
Competencies
Technical
Computer Literacy
Automotive Technical knowledge
Toyota facility guidelines & management
Knowledge on the current telematics as provided in the market
Functional
Report writing skills
Presentation skills
Communication skills
Behavioral
Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness
Time management – Ability to use time effectively and efficiently
Interpersonal skills – Ability to build rapport and constructive and effective relationships with colleagues and customers
Customer focus – Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respect
Ethics and values – Adheres to an appropriate and effective set of core values and beliefs, and in alignment with the TKEN values
Integrity and trust – Trusted individuals who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain
