Job Description Responsibilities: Technical support relative to steam boilers; Provide technical support to the sales team during the tendering phase; Develop the the design phase of the project. Steam pipework Gathering technical information with sales representatives to clarify projects; Assist African sales teams with project delivery; Ensuring that client requirements are fully realized; Maintain regular customer contact to establish requirements and ensure a high standard of customer service is delivered at all times; Coordinate with boiler organization with regards appropriate selection of equipment, ancillaries, logistics and service support; Coordinate with African notified bodies, ensuring that all equipment is supplied in accordance with African legislation; Manage ongoing projects via site visits, ensuring that client requests are met in a timely manner (on a rare basis); Consult external service providers (carriers, crane operators, inspection bodies, pipe fitters, etc.); Follow the project delivery on sites & remotely; Support service engineers with requests of amendments/extra resource & equipment. Qualifications Skills, Knowledge and Competencies Degree in mechanical engineering or similar; Experience within the steam boiler industry; Technical knowledge of steam boilers and their relevant legislative requirements; Ability to read P & ID as well as Electrical schematic; Experience with pipework, housework & associated ancillaries; Ability to manage projects; Knowledge of Windows Office, Excel and appropriate Microsoft applications and AutoCAD or SolidWorks. Additional Information Dimensions: Meet management expectations on sales operations. Meet organization (HC) and customer expectations for high quality services. Major Challenges: Working within diverse and complex market. Driving high performance from the organization. Customer and internal stakeholder inconsistencies.