Duties and ResponsibilitiesService delivery – ensuring all aspects pertaining the teaching services have been checked and streamlined in compliance to the international standards.Quality – put in place quality assessment parameters and quality assurance to ensure we give the clients highest possible quality.Customer care – ensure all customers concerns are addressed in a timely fashion.Customer support – working with the rest of the team to ensure clients/learners are supported.Monitor performance of teachers in liaison with Principal and Director of Education in line with the agreed KPIs.Prepare, appraise, and report on teachers and Principal's performance.Carry out routine, advisory, and investigative standards assessments regarding teacher performance and compile appropriate reports.Initiate, coordinate, and conduct capacity building courses for teachers for effective andQuality teaching on areas discussed with education director, a minimum of 1 training per semester.Continuously support teachers to comply with curriculum and professional standards.Ensure that parents and other Stakeholders get value for their money by constant evaluation of teacher Performance.Develop policies and materials required for certification whenever needed.As a Quality Assurance Manager, you will work to ensure the reliability and consistency of educational processes. This includes checking teaching methodologies and student evaluations.Oversee a team of professionals in different fields that pertain to the running of the school.Finance - the finance team will endeavor to keep you in the loop of the ongoing on the finance department and you are expected to avail support/advise where necessary.Business development – you will be expected to work with directors at the strategy level, to assess, research and package potential business opportunities in consideration.Key Requirements Skills, experience and qualificationProven experience as a quality assurance manager / principal or any other relevant roleVast understanding of the education sector both locally and internationally.An in-depth understanding of the IGCSE British International curriculum (Cambridge curriculum).Thorough knowledge of methodologies of quality assurance and standards.Excellent numerical skills and understanding of data analysis/statistical methods.Good knowledge of MS Office and databasesOutstanding communication skills especially in the English languageGreat attention to detail and a result driven approachExcellent organizational and leadership abilitiesReliable and TrustworthyMinimum qualification Bachelor of Education from a reputable universityMinimum of 10 years' experienceAt least 5 years in a leadership role
