Job purpose:This role is expected to ensure the effectiveness, compliance, and continuous improvement of our QMS, aligning with the highest standards of quality in the ICT industry.Key responsibilities and accountabilities:Planning and executing comprehensive audits of information systems/processes as per audit schedules to assess the compliance and effectiveness of the ISO 900 QMS.Providing insightful recommendations for continuous improvement based on audit findings.Identifying areas for improvement and collaborating with HODS and other relevant stakeholders to implement corrective actions.Manage the identification and documentation of non-conformances and collaborate with HODS to develop and implement corrective actions and preventive measures to address issues promptly.Overseeing the development, maintenance, and updating of process/procedures and company policies documentation ensuring accuracy and relevanceMaintaining an organized and up-to-date repository of quality-related documentsMonitoring compliance and reporting on inter-departmental service levels and identifying opportunities for cross-departmental collaboration and improvementConducting regular training sessions to enhance awareness and understanding of quality and risk management principles and requirements of ISO 900 QMSAssisting HODS, Process owners, risk champions, and relevant stakeholders in identifying and assessing risks, contributing to overall risk management efforts.Monthly Collating and updating of departmental risk registers.Stay abreast with emerging global trends in quality assurance processes.Assist in continuous implementation and improvement of the company's quality assurance and control strategies.QualificationsBachelor's degree in information technology or computer scienceProfessional certifications such as CISA (Certified Information Systems Auditor) or equivalentISO 900, Certified Quality Professional(CQP), Lean Sigma, or any other relevant Quality management qualification or certification will be an added advantageExperience3 years of experience working in an ICT company or a similar role At least 3 years of experience in information systems auditing or related roles.Proven experience in conducting internal process audits/assessments or system audits.Demonstrable understanding of quality management methodologies and approaches e.g. Kaizen, lean sigma, agile, etc.Hands-on experience with auditing tools and methodologiesIn-depth knowledge of ISO standards, including ISO 900, ISO 2700, and ISO 2230Familiarity with biometrics identification and management systems is a plus.Previous experience in ISO,900,2700, and ISO 2230 certified environments is an added advantage. Strong understanding of risk management principlesSkills, knowledge, and abilitiesHave a broad knowledge of IT in healthcare and related aspects.Strong and well-developed report writing skills and attention to detail.Quick learner with demonstrated product & process knowledge, professionalism, and good project management skills.Excellent Customer service, communication, and interpersonal skills – both written and verbal.Proactive and highly organized, with strong time management and planning skills and result-oriented.Ability to work under tight deadlines, and heavy workloads and remain calm under pressure with a high degree of individual responsibility.Effective Communication skillsInterpersonal and ethical skillsProblem-solving and analytical skills.continuous learningAttention to detail.collaboration and teamwork skills
