A modern dental practice in Westlands is searching for very presentable lady who is qualified to fill the position ofFront Office / Receptionist.
The successful candidate will report to the Principal Dentist and should be highly motivated with a “can do” attitude and have a passion for success and detail.
Responsibilities
1. Receptionist
Receive patients in the clinic, greet and accord them the necessary assistance.
Answer all incoming calls and handle callers’ inquiries whenever possible.
Making appointments and managing the patients’ diaries.
Managing the patients in the reception room clinic.
Exceptional ability to perform filing, receptionist, record keeping and other related clerical tasks.
2. Deal with insurance claims and payments
Scanning claim forms and xrays when necessary and sending them to the respective insurance company.
Follow up on the approval of the pre authorisation forms.
Sending invoices every end month and follow up on the payments.
3. Administration
Collecting payment from clients receipting, banking and recording.
Monitor all snail mail and email enquiry and give feedback.
Ensuring all statutory bills are paid in a timely manner.
Ensure all suppliers/service providers invoices are paid every month.
Procuring of stationery, office equipment and all non-clinical items.
Handling and reconciling petty cash.
4. Marketing Duties
To communicate continuously with existing corporate stakeholders
To supervise the sales of brushes and oral hygiene products in the clinic.
Prospecting for corporate clients in liaison with the Doctor
5. Human Resource Duties
Co-ordinate staff leave arrangement in liaison with the C.E.O
Ensure all staff benefits e.g. medical covers are readily available.
Supervise the assistant and cleaner
Assist the clinical manager to order clinical supplies.
Skills:
Computer skills – MS Office (Excel, Word, PowerPoint)
Administrative Skills (Filling, Emails, Internet Research etc.)
Excellent communicator, helpful, and pleasant demeanor
A crisp Clear Neutral Accent
Excellent written and verbal communication skills
Ability to multi task and prioritize
Ability to work well independently and within a team environment
Excellent customer service skills
Other Attributes:
Charismatic very organized and presentable
Fluency in both English and Kiswahili
A passion for helping others, keeping information of a confidential nature secure and the ability to think out of the box is required
Minimum Education Qualification:
A Diploma in Human Resource
A certificate or diploma in front office management or its equivalent
Experience:
At least 2- 4 years’ experience as a Receptionist/Front Office in a Fast Paced business environment, relating with people of different backgrounds, race, religion, nationalities, etc.
Should be well versed with the social media and the WWW.
Note:
Applicants earning more than KSh 20,000 need not to apply
