Receptionist At Siaya County Club

REPORTS TO: FRONT OFFICE SUPERVISORDUTIES & RESPONSIBILITIES:Greet and welcome guests as soon as they arrive at the officeDirect visitors to the appropriate person and officeAnswer, screen and forward incoming phone callsEnsure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)Provide basic and accurate information in-person and via phone/emailReceive, sort and distribute daily mail/deliveriesMaintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)Order front office supplies and keep inventory of stockUpdate calendars, diaries and schedule meetingsPrepare quotations and profoma invoices to clients and share for approvals.Sell the hotel products to the clients.Manages all the keys that are dropped at the key box by signing in and out to user departments.Listen and record guests complains and ensure they are solved by the relevant officers.Ensure the security of the hotel by ascertaining that all the doors including for the halls are closed as well as ensuring that no company asset if left lying outside unknowingly.Work hand in hand with your colleagues and other departmental staff so as to ensure the Hotel achieves the optimum.Devote your whole time and attention to the business of the Hotel and not to engage directly or indirectly in any other business of any kind that conflicts with your duties as an employee of the Hotel.Act in accordance with the instructions of, and comply with all lawful commands and directions of the Hotel.Promote and safeguard at all times the interests of the hotel and its business and not do anything which is or may be detrimental to those interests.SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITYDiploma in business related fieldPast experience as a receptionistExcellent communication skillsPossessing an eye for detailHaving the ability to manage and complete multiple tasks at onceHaving proficient computer software skills (especially for organizational calendar applications and customer relationship management tools)Being able to maintain a high level of customer service at all timesBeing able to work well under pressure and meet deadlinesHaving the ability to work independently and autonomouslyBeing reliable, honest, friendly, and patientBeing proactive when communicating with clients and customers