Reservations Agent At Kempinski Hotels

The incumbent of this position is responsible to materialize the maximum number of requests and reservations. Key ResponsibilitiesReview daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.Ensure clients' satisfaction and adherence to Kempinski service standards.Follow internal credit policy.Follow up on lost business and bring information about them to the knowledge of the department superiors.Spot-check reservations made the previous day and check all VIP arrivals.Follow the internal up-sell programme for Reservations department.Perform any other duties as assigned to them by management.Skills, Knowledge and ExpertiseGood knowledge of Opera PMSAt least 1 year of previous experience in a reservation's role.Excellent proficiency in and English, both written and spoken.Sales and guest relations skills.Detail-orientated.Good communicator and listening skills.Demonstrate energy and enthusiasm.Ability to identify errors and proper reporting.