Royal Service Agent (Internal)

Job DescriptionFairmont Mount Kenya Safari Club has been awarded Africa's leading hotel in 2022 and 2023 by the World Travel Awards. We are looking to grow our team and engage a highly motivated and passionate Royal Service Agent who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.Consistently offer professional, friendly and engaging serviceProcess all external and internal calls either by redirecting calls or assisting the callerTake ownership of the caller's request and ensure follow up according to the hotel's standardsHave a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and EngineeringMaintain and monitor the "Royal Service & Reservation" software systemServe as a liaison for Guests requiring information relating to all aspects of the hotelHandle and distribute faxes, voice messages and written messages for internal and external GuestsFollow department policies, procedures and service standardsOther duties as assignedQualificationsGood command of EnglishPrevious customer related experience an assetMust possess outstanding guest services skills and sophisticated verbal communication skillsComputer literate in Microsoft Window applications requiredStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all times.Prior experience working with Opera or a related system.Additional InformationEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.Working with a hotel rich in history and known for exemplary services while growing your careerWork and learn in a luxury property