A manufacturer and distributor of animal feeds across the country is looking to fill the role of a Sales and Marketing Officer. In this role, you are expected to assume a high level of responsibility, forge deep relationships with the customers, perform value-adding analyses, optimize management decisions and take pleasure in the business of the company. This position will be responsible for engaging extensively with the customers, answering questions, growing the business and ensure their needs are met.
KEY SKILLS AND EXPERIENCE
· Bachelor’s degree in any business-related field from a recognized and accredited University
· 5+ years in sales and marketing, preferably in managing an internal sales organisation
· Experience in animal feeds will be an added advanntage
· Experience in use of customer relationship management (CRM) systems e.g. Salesforce
· Strong verbal and written skills and the ability to decipher and share insights in a structured manner
· Ability to thrive in a fast-paced, dynamic, and high-pressure environment
· A demonstrable track record to work independently, own decisions, set priorities, and solve problems
· The candidate should be comfortable engaging customers over the phone, including coldcalling
Responsibilities
· Maintaining and servicing existing business at the second channel level (stockists/retailers) which principally will entail order generation, liaison with distributors to service such orders and follow through to ensure order fulfilment.
· Digital and social media management across all company platforms which mainly includes content generation and responding to customer queries within the internally set turnaround time (TAT). Some level of liaison with the marketing agency to optimize the communications will be required from time to time.
· Sourcing and analysing market intelligence gathered from the second channel level to inform management decisions and actions.
· Develop, maintain and leverage available customer relationship management (CRM) tools to optimize sales and customer relationships at the second channel level.
· Market survey next steps: Analyse reports from third party market surveys and provide strategic advice to management regarding recruitment of channel partners, front-line sales resource allocation amongst other initiatives.
· Calling scripts: Develop and refine calling scripts for periodic campaigns specific to the promotion objectives running at a particular time, collate feedback arising from discussions with channel members and draw key insights to aid management decisioning.
· Managing customer contact lists to ensure we make contact with all customers and effectively address customer requests.
· Occasional customer visits to sustain relationships with channel partners and gather any market intelligence from such field visits.
· Other projects: Support the Chief Executive Officer, National Sales Manager and Assistant General Manager to implement strategic projects that may arise from time to time.
Job Requirements
Required education
: Bachelor's degree
Required relevant work experience
: 5 years
Required languages:
English (Spoken: fluent | Written: fluent)
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