The Senior Nursing Officer (SNO) in the Specialized Clinics will be held accountable for the nursing servicegiven to patients in the department. This includes making provisions for the best possible nursing care ofpatients at all times; the nomination of persons to act up in his/her absence; assessment of patient care needs,the development, implementation and evaluation of care and the setting and monitoring of standards ofcare. The incumbent will also be held accountable for the day to day management of the specialized. Thisincludes the determination of work to be done, the rostering, organization and allocation of the work,teaching and training of nurses and support staff and participation in the ongoing development andevaluation of systems and programmes for delivery of care.This position reports to Deputy Director Nursing Services.
i. Bachelor’s Degree in Nursing with minimum of 4 (four) years’ experience, orii. Diploma in Nursing with over 9 years of experience.
iii. Prior experience in nursing leadership position
iv. Registration with Nursing Council of Kenya
Responsibilities
i. Manages and supports the day to day operations of the specialized clinics.ii. Supervises all nurses, support staff including consultants and technicians working in the special clinics to
ensure smooth workflows.
iii. Oversees the preparation of the nursing rota, schedules utilizing wage and flex staff as appropriate. The
SNO shall adjust coverage according to patient numbers influx.
iv. Ensure that all equipment are in good working condition, ensure timely calibration and in case of
malfunction, that he/she reports to the maintenance team promptly.
v. Accurately forecasts and manages budget for the clinics and ensures that any expenditures are within the
budget. This also includes control of commodities, ordering as per the procurement plan and storage.
vi. Develops and implements quality process improvement activities, interviews, hires, evaluates, coaches
and disciplines staff in collaboration with the head of department.
vii. Develops programs which address continuous quality improvement system ensuring compliance to set
quality metrics such as waiting times, admission times, customer satisfaction and compliance to the service
delivery charter.
viii. Ensures compliance with all appropriate regulatory requirements specific to the unit and enhancing
streamlined processes, patience experience and overall nurse performance.
ix. The role is also a resource person for decision-making concerning patient care services, emergency
response, non-clinical services and ensures that hospital policies and procedures are properly interpreted
and applied.
x. Initiates major disaster plans when necessary. Directs staff in the event of a disaster, fire, or other
emergency within the department or outside in which the department may be involved.
xi. Ensures that the highest quality nursing care is provided to patients and their families by leading the
improvement of the patient experience, appointment bookings, patients after follow-ups and complaints
handling.
xii. Carries out development and performance review interviews with individual nursing staff, using job
specifications and performance/appraisal review documentation in accordance with hospital policy and
records judgement about the performance of each individual staff member.
xiii. Develops and manages partnerships with clinicians, physicians and administrative counterparts to achieve
common goals and promote integration of multidisciplinary work groups.
xiv. Orientates new staff in the clinics: nurses, support staff, consultants and technicians denoting, key policies,
patient pathways, HMIS documentation and teamwork approaches to care.
xv. Steer the team towards clinical research, health innovations necessary to attain optimal services in the
department.
xvi. Ensures all clinicians report timely to work, are available, and that their claims are submitted on time for
smooth workflows.
xvii. In addition to the above job responsibilities, other duties may be assigned.
Job Requirements
Required education
Required relevant work experience
Required languages:
