Senior Service Designer, Mobile Payments

Reporting toPrincipal Manager, Business Analysis, the position holder will play a senior role in the Mobile Payments function - to lead the analysis, definition and configuration of new M-PESA services on the mobile money platform and associated integrations. You will provide thought leadership and direction in considering all aspects of service design, supporting product development teams to meet business requirements efficiently and safely in line with established standards.

Responsibilities

Driving the analysis and design activities of mobile money service delivery, set direction and quality check the deliverables of other team members.

Oversee the elicitation of requirements information from local market representatives and product experts, negotiate with stakeholders to understand real underlying requirements and priority.

Analyse, validate and organise information into appropriate artefacts (business requirements documents, workflows, business configuration documentation, team backlogs).

Specify and implement functional behaviour for the system, covering features, business process definition, acceptance criteria report definition, business logic and use cases.

Leading with development teams to ensure business intent is understood and effectively carried into development phases

Gain and maintain a detailed understanding of the system design and architecture in order to validate requirements and define functional behaviour of the service.

Contribute to the specification of Functional Acceptance Test strategy and test scenarios.

Working and aligning with the Risk and Compliance teams to complete new product and service risk assessments and ensure services reach Vodafone compliance standards.

Oversee configuration of the mobile money platform in line with agreed business requirements.

Conduct peer reviews of Business Analysis documentation ensuring review comments are clearly documented and articulated.

Establish a network of contacts and build strong relations with all stakeholders including customers, internal and external suppliers and senior management assuring engagement and commitment by all parties.

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 5 years

Required languages:
English (Spoken: fluent | Written: fluent)
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