Years of Experience:8 to 12 years
Specialty / Needs to Specialize in: VMware Admin
Job / Role Description: To work in a technology restoration and availability command center as a VMware L2/L3
The successful candidate will serve as a Senior Systems Engineer (VMWare) reporting to ICT-Infrastructure unit.
This role is responsible for providing operational support and proactive maintenance of the hosting Microsoft Windows and Linux Virtual Servers.
This position will be an escalation point for support engineers within the Windows and Linux Operations group and will help management define support methodology and run books.
Technical Skills Required:
Define, build and maintain in good operational conditions complex technical environments with respect to SLAs.
Install, Configure & Manage VMware vSphere 6.0 ESXi Infrastructure.
Experience working with external providers in the day-to-day support of hardware installation, repairs and decommissioning
Must be able to create and modify PowerCLI scripts for day to day management of virtual environments
Strong experience in Troubleshooting VMware related issues
Experience with Operating System Windows and Linux
Soft Skills Required:
Attention to Detail
Quality Focus
Skill in using analytics, logic and reasoning to troubleshoot issues and find the best solutions to overcome challenges
Promoting Process Improvement
Flexibility in work in night shifts
Must have a passion for providing excellent support to all types of users as well as impeccable verbal and written communication skills
Must possess organizational proficiencies to multitask and work in a fast-paced environment with minimum supervision
Must be a team player and have the ability to interact with multiple levels of personnel within the organization
Must be highly motivated, self-starting, and committed to achieving results and have a strong sense of ownership and follow-through to resolution
Must have strong problem solving skills and be able to come up with creative and flexible solutions
Primary Responsibilities:
Correlation and diagnosis of events
To represent the team during any high impact incidents and through the problem review process.
Interact with vendors for support and issue identification.
Proactively seek information and utilize analytical and creative problem solving skills along with standard Processes and technologies.
Remediation of issues quickly and effectively to reduce business impact
Perform proactive monitoring to identify potential and/or problems and provide resolution;
Manage and troubleshoot multiple large VMWare environments;
Maintain VMWare related standards, policies and procedures;
Manage and maintain all (EXSi) host environments;
Manage and support VMware/Hyper-V infrastructure environments;
Follow procedures in support and implement VMWare /Hyper-V best practices;
Manage disaster recovery plans;
Provide 24/7 support to resolve complex technical operational problems;
Perform Systems Administration (Windows & Linux);
Troubleshoot and resolve OS, disk space and memory issues;
Work on assigned tickets including incidents and requests; create appropriate changes for any modification, upgrades, etc. on the servers;
Diagnose and document problem resolution;
Minimum Requirements
BS degree in Computer Science, Engineering or a related subject
Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments.
Experience with virtualization and containerization (e.g., VMware)
Experience with monitoring systems
Solid networking knowledge (OSI network layers, TCP/IP)
Enterprise storage administration
ITIL foundation certification is an added advantage
Able to operate in a performance driven organization
Culturally aware and adept at working across multiple geographies
Preferred Skills
VCP certification-VMware 6x Certification;
5+ years of experience with in a related role in troubleshooting, analysing and problem solving in successfully resolving issues with Windows & Linux virtual servers;
Knowledge of the basic understanding of TCP/IP network;
Strong problem-solving and troubleshooting skills to resolve issues on all tiers;
Experience in managing VMware vSphere environments;
Experience in managing DNS, DHCP, Remote Desktop Session Host, DFS, and Microsoft Failover Clusters;
Experience in VMWare (EXSi) support;
Experience in VMware /RHEL recovery planning and implementation;
Experience with VMWare NetBackup a plus;
Excellent communication skills, interpersonal and organizational skills required.
