Senior Underwriter/ Relationship Officer - Business Retention At Old Mutual Kenya

Job DescriptionKEY TASKS AND RESPONSIBILITIESManaging the renewals cycle by ensuring the terms/notices are dispatched by 15th of every month.Maintain good relationships with intermediaries and ensure maximum retention of profitable accounts.Participate in renewal meetings with intermediaries and clients to review and retain renewal business.Seek opportunities to cross-sell or upsell to existing clients by reviewing insurance portfolios and foster organic growth.Provide excellent and prompt customer service for maintenance of a positive reputation for the business.Resolve any customer complaints/issues/concerns in a prompt and professional manner, where necessary escalate to the various departments/authorities for closure.Maintaining and updating the renewal trackerDaily follow ups of renewals with the intermediaries through phone calls, visits, and emailsConfirming renewals and obtaining the risk notesCollecting market intelligence for strategic renewal decisions to support retention.Monthly follow up on recovery of lost/unrenewed businessFollow up on risk improvement implementations.Quarterly and monthly review of performance and engaging clients/intermediaries for improvements and recoverySupport credit control by collecting all renewal premiums and ensuring that all feedback is given to the credit control team on policies that are due to be cancelled.SKILLS AND COMPETENCIESSound Technical Underwriting skills.Intensive and extensive product knowledgePeople Management and overall managerial skillsGood analytical skillsCustomer service skillsGood Communication SkillsComputer Literate with good knowledge of ExcelKNOWLEDGE & EXPERIENCEExperience:Minimum 5 years' experienceQUALIFICATIONSDegree in insurance or business related.Professional qualification (CII or IIK) or good progress