Service And Experience Designer

The missionof the Service and Experience Designer job is to define amazing experiences for our customers and work with the different product and service delivery teams to bring those experiences to life.
The goalsof the Service and Experience Designer are to create amazing experiences that forge enduring relationships with our member, to ensure all existing experiences and processes have compelling user journeys and to refine existing human-centered design processes and establish new ones that align the organization to be more customer-obsessed.
JOB SKILLS, MINDSETS & BACKGROUND
You have atrack record of designing experiences.It's a huge plus if you are already familiar with existing service design frameworks, but we will also consider candidates who demonstrate a strong intuitive understanding of great experience.

You are good at creatingjourney maps & service blueprints

You are good atcreating artifacts that build user empathyacross the team

You candefine a unique voice for our products & servicesand create content in that voice to support the customer experience

Intense customer orientation:You'll be relentlessly obsessed with creating joyful and meaningful experiences for your users

Strive for simplicity:You seek out and eliminate points of unnecessary friction and complexity

Data-driven:You use both quantitative and qualitative data to hypothesize and test about the work to be done

YOU WILL THRIVE AT ALX IF...Initiative & Courage:You have an owners’ approach and you are proactive with what needs to be done; you also embrace risks and failure

Humility & Adaptability:You have a beginners’ mindset and you always seek to learn; you are also flexible and embrace pivoting

Possibility & Adventure:You are passionate about life, you have a growth mindset and you can thrive on uncertain circumstances and uncharted territory

Resilience:You tackle difficult situations with a can-do attitude and are relentless in the pursuit of your goals

Emergent Leadership:You are aware, and can manage, your emotions and those of others very well, you also have an empathetic, collaborative approach to leadership and you love working with others

Responsibilities

The main activitiesof this role will be to:
To define the user journey in our products and services

To create hybrid digital/in-person experiences

To design, prototype, and test tools for creation of vibrant digital communities

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 2 years

Required languages:
English (Spoken: fluent | Written: fluent)
Want to see how you rank against other applicants?
Get detailed analysis on Fuzu Instant Feedback
YouVS
Sign up to learn more