Service Coordinator

About the Position:
To ensure the workshop front office reception is well taken care of by receiving and attend to customers at the workshop reception, directing customers and opening job cards for work to be done
About You:
Kenya Certificate of Secondary Education Grade C

Diploma in Mechanical Engineering (Automotive option)

3 years relevant working experience

Responsibilities

Specifically, your key responsibilities are as follows:
Receive customers at the workshop counter

Tend to customer calls at the service counter

Workshop efficiency

First time fix

Prepare workshop for incoming jobs

Receive and book in of vehicles for service

Workshop Efficiency

Printing of service job cards

Workshop communication

Notify the relevant manager if a complaint has not been dealt with in the timeliness agreed

Call customer and update them on the progress and advise them once their vehicles are ready

Avail information on what has been done and what is pending

Job Requirements
Required education

Required relevant work experience

Required languages: