Key Responsibilities Proactive Monitoring and Team Support Proactively monitor performance and reliability of production Medic systems Produce status pages consumable by non-technical users Consult on technical needs for larger-scale deployments, including local hosting, scalability, etc Provide remote troubleshooting support to active deployments as needed Prioritize urgent troubleshooting problems in live instances Identify possible production problems by checking through or reviewing the issues that have been reported Follow up and investigate questions asked on Slack channels and the CHT forum Keeping in contact with Core Devs and QA teams Provide technical information, explain processes, clarify interactions when requested and ensure proper documentation. Manage upgrades and upgrade processes on production instances. Automate deployments to increase testability and reliability. Automate deployment monitoring and alertingSupport scaling - Proactively seek new technologies or implementations that solve current problems better or more efficiently Troubleshooting - Prioritize and provide remote troubleshooting support to active deployments as needed. Documentation - Write technical information, explain processes, clarify interactions when requested, and ensure proper documentation. Support shifts—Work dedicated support tasks (not on-call) once every three weeks, primarily assisting other internal teams or external partners. Skills Knowledge and Expertise Required Skills and Qualifications Good understanding of DevOps concepts and best practices 3+ years of experience with Kubernetes, with concrete results Experience in one or more programming languages, preferably Javascript Fluent in English and experience using it in a remote work environment, e.g., over video and text chats Ability to work in a remote and culturally diverse team Detective Skills: Terrific at troubleshooting and debugging. Problem-solving skills Linux system administration, monitoring, security best practices, networking, and logging. You must have valid authorization to work in the country that you are based without requiring sponsorship. Travel Requirement: Candidates should be aware that this role may entail up to % travel, including both domestic and international travel to various locations. Most of these locations are in East Africa, West Africa, or Nepal. We will be reviewing applications continuously and encourage interested candidates to apply as early as possible. Why Medic? Purpose & Impact Ability to create and see real impact in your work Freedom to take initiative and innovate, bonus of an agile, small team Work for a globally awarded social enterprise recognized for developing a solution that can create global systems change in the health sector The Team Work with a value and mission-driven team that is consistently described as warm, incredibly kind and supportive Exposure to a diverse team: over different nationalities Opportunities for global travel: all team meet-up + functional team meet-up + field visits Work/Life & Growth Generous leave time: vacation, maternity/paternity, bereavement, & sick days Professional development funds & opportunities + 5 days off for professional development Workspace and communication stipends Flexible, remote schedules
