Spa Receptionist At Afex Kenya Ltd

Job Summary:Refinery Grooming, a dedicated grooming lounge designed exclusively for men to offer a complete range of indulgent and luxurious solutions to suit all your grooming needs seeks to recruit a receptionist.
He/ She will be responsible for manning the reception, greeting and screening visitors, maintaining the telecommunications system, managing the SPA bookings and reservations.
Key Duties and Tasks:
Provide guidance to clients on the procedures at the spa
Answer telephone calls and provide accurate information to clients
Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
Keep clients updated on currently available promotions and discounts in services offered in the Spa
Process payments from clients for services ordered from the spa
Keep register of long and existing clients
Scheduling appointments to clients on specific days
Open and close the spa at the appropriate time
Ensure that the front desk is clean and organized for free movement
Assist in getting client feedback on level of services delivered in order to improve on service delivery
Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
Giving spa tours to new clients and explaining the products in use.
Manage the visitor register to keep record of people who visit the spa on a daily basis
Receive customer complaints and feedback and direct them to appropriate offices for resolution.
Any other administration duties that may arise.

Qualifications, Skills & Competencies:
A Diploma or a first degree in business management or equivalent
2 years doing a similar job.
Excellent phone etiquette
Excellent multitasking skills to successfully handle several assignments together
Team working, Respect and integrity
Excellent customer service skills
Timeliness
Organization awareness