Reporting to the Technology Lead, theSystems & Cloud Administratorwill play a critical role on the infrastructure team responsible for implementing and maintaining on premises and cloud-based systems.
This individual will serve as a business partner to various functional areas of the Foundation and support the goals of departments through exceptional technology support. They will have the opportunity to influence network and infrastructure decisions related to the overall IT roadmap. They will also coordinate projects from planning to implementation phases with minimal supervision.
Bachelor’s degree or diploma in IT related fields.
Minimum 5 years’ experience in a similar role with advanced network, cloud and/or systems related vendor certifications.
Possesses advanced knowledge of enterprise systems and cloud expertise – Azure, MS Servers, Active Directory, DNS, DHCP, InTune, O365 and enterprise security applications coupled with a high ability to quickly learn new technologies.
In-depth working experience with performance and status monitoring systems and protocols – SNMP, WMI, Netflow.
Advanced knowledge utilizing administrative scripting languages – PowerShell.
Fluent in English and Kiswahili. French an asset.
Comprehensive understanding of networking and related infrastructure.
Exceptional analytic and troubleshooting skills for solving problems.
Understands how emerging technologies and service providers can be utilized to improve existing systems and/or increase operational efficiency.
Intellectually curious and flexible, is comfortable with ambiguity, receptive to new ideas and open to change, when presented with best options.
Is results driven and motivated by a sense of performance excellence and a sense of urgency; possesses a proactive and ‘self-starter’ mentality.
Demonstrates strong communication, presentation and negotiation skills in complex environments with an aptitude for diplomacy.
Possesses a global mind-set and professional maturity and demonstrates sensitivity to working within different cultures.
A team player who can work in a fast paced, ever-changing environment.
Ability to travel internationally up to 10% of the time
Responsibilities
Responsible to provide 2nd and 3rd level technical support for staff (network connectivity, Office 365, conference rooms, printers, screens, phones, etc.).
Support the design, implementation and maintain Microsoft Windows server infrastructure hosted virtually on VMWare ESX hosts and Microsoft Azure and Foundation SaaS solutions including but not limited to Intune and O365.
Support the design, implementation and maintain technology related security systems – patching, antimalware, antispam etc.
Work closely with the Technology Lead to implement proactive approaches to monitoring and reporting on Systems and Cloud services that maximize uptime, reliability and visibility.
Build and manage relationships with internal stakeholders to understand and anticipate issues, influence technology adoption, monitor staff satisfaction levels, and address issues and concerns.
Remain current with trends, new developments and issues in the IT industry including innovation, current technologies, compliance, cyber risks and software, hardware and licensing costs.
Job Requirements
Required education
: Bachelor's degree
Required relevant work experience
: 5 years
Required languages:
English (Spoken: fluent | Written: fluent)
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