The Enterprise Systems Engineer is expected to learn Evail’s functions, operations and implement the company growth strategies.
Reports to (Title):
Assigned Supervisor as per the contract
Department/Function:
Operations
Duration:
6 months
Job Purpose
The Enterprise Systems Engineer is expected to learn Evail’s functions, operations and implement the company growth strategies. You are expected to have an understanding of Operating Systems, file systems, Networks, and Virtual infrastructures. You will maintain open and efficient communication channels with your supervisor for a smooth operation of business activities.
Responsibilities;
• Ensure enterprise scalability and performance for storage and backup environments through proactive capacity planning, performance control, and configuration adjustment
• Help managers complete technical daily tasks
• Analyze and report on system performance
• Optimize data backup and storage systems
• Support the efficient promotion of differentiating Evail value propositions through sales engagement and partner training
• Supporting the sales team in presentation and demonstration of value to prospective and existing clients
• Maintain and develop knowledge of the Company’s services portfolio through vendor and third-party partners have taken to market via the reseller channel
• Maintain appropriate vendor certifications and accreditation in line with vendor programs
• Maintain knowledge of vendors pricing and channel support tools
• Install, maintain and upgrade data storage and backup hardware and software;
• Maintain documentation of configuration, operation and troubleshooting procedures, and service records for data storage and backup hardware and software;
• Troubleshooting in the event of errors and backup problems, and to resolve and analyze the root causes;
• Proactively notify customers of failed backup work so that errors can be corrected quickly;
• Communicate with hardware and software representatives, as well as other internal teams, to diagnose and resolve errors with root causes;
• Participate in the assessment of new requirements, design, and technical standards;
• Respond to user requests and service requests
• Provide training to users of the data storage system;
• Participating in the company’s strategic planning and change management process.
• Daily administrative tasks, reporting, and communication with the relevant departments in the organization.
• Adhere to company policies and procedures
• Any other duties assigned
Experience, qualifications, skills required:
• A degree in BBIT, Computer Science, IT, Systems Engineering, or a related qualification.
• KCSE minimum entry requirements B- and above
• Autonomy and proactivity, requiring limited supervision;
• Strong interpersonal communication skills;
• Ability to work effectively in a highly dynamic environment with a proactive attitude;
• Focused on attention to detail, quality, service and results;
• Must have had hands-on training on incident detection, incident response, and forensics.
• Ability to multi-task and work under pressure in a fast-paced environment.
• Strong attention to detail with an analytical mind and outstanding problem-solving skills.
Certification, Knowledge & Professional Training
• CompTIA Network+ (or equivalent)
• Cisco Certified Network Associate CCNA (added advantage)
• Windows Servers & Linux Operating Systems
• Windows Hyper-V and VMWare Virtual infrastructure
**OTHER REQUIREMENTS
No**
1
DESCRIPTION
Title of position to be recruited
COMMENTS
Enterprise Engineer Trainee
No
2
DESCRIPTION
Whom will the position report to
COMMENTS
Technical Manager
No
3
DESCRIPTION
Average age of ideal candidate
COMMENTS
25 – 27 years
No
4
DESCRIPTION
Gross salary for the role
COMMENTS
KES 20,000
No
5
DESCRIPTION
Nature of employee’s contract (Fixed term/casuals)
COMMENTS
Casual/Trainee
No
6
DESCRIPTION
Do you offer a medical cover?
COMMENTS
Not for trainees
No
7
DESCRIPTION
Working patterns; does the role require working in shifts
COMMENTS
No
No
8
DESCRIPTION
Do employees work on Saturdays
COMMENTS
Sometimes
No
9
DESCRIPTION
Do the employees work overtime?
COMMENTS
Sometimes
No
10
DESCRIPTION
Other Benefits
COMMENTS
Airtime allowance
No
11
DESCRIPTION
Where will he be located
COMMENTS
Nairobi
No
11
DESCRIPTION
Does the role require travelling out of town? If yes kindly advise the percentage of travel required
COMMENTS
Yes 25% of the time
No
12
DESCRIPTION
How many days leave do you offer
COMMENTS
Offered according to GVT requirement
No
14
DESCRIPTION
Specific requirement of the job or qualities of the candidate not within the JD
COMMENTS
Flexibility, Self-driven, Fast Learner preferably Male candidate
