The company is a fintech startup with a passion for improving digital financial infrastructure, services, and access for enterprises operating in emerging market economies. We connect enterprise customers to millions of base-of-the-pyramid consumers on 25 mobile networks and >20 banks in 9 countries, and growing. We are looking for a software engineer to join our technical support team.
The Technology
Consists primarily of a cloud-based web application, hosted on scalable linux infrastructure, and built on a number of tools including Python, Django, Celery, RabbitMQ, Mysql, Bootstrap, NGINX, VPN software, to mention a few. As L3 software engineer, you will work on all parts of the company’s technology stack, from the server-side applications and databases, to back-end and client facing web-services and APIs and to the front-end Javascript, HTML and CSS.
Responsibilities
1.Providing technical support to internal teams
Proactively test and monitor system performance
Software testing, deployment and support
Systems and database administration, troubleshooting and maintenance
Ensure customer satisfaction and provide professional technical customer support
Tag, track, analyse, and resolve L2-L3 queries through Intercom
Communicate and coordinate closely with L1-L2 support colleagues and other internal and technical teams as necessary
Work with the customer support team members and other Beyonic team members to resolve customer queries as quickly and efficiently as possible.
Document and track technical customer support issues and suggest and implement long term solutions to key tech support issues
2.Providing technical support to external customers
Communicate and respond promptly to L2-L3 customer inquiries through various channels -Mobile Phone, Email, Skype, WhatsApp and Intercom
Acknowledge and resolve customer complaints
Set up customer accounts, including set up sub-organizations, create users, add rules, add wallets and do deactivations
Liaise with third-party partners e.g. the Telecoms, banks, and other stakeholders, to investigate and resolve relevant arising technical queries
3.Other responsibilities
Other tasks as reasonably assigned
4.Skills Desired
Programming languages, databases & frameworks:
Strong, demonstrable experience in Python and Django
Working knowledge of Java, C#/.Net and PHP are a plus
Experience with highly-available distributed systems
Experience with MySQL
Knowledge of Celery, RabbitMQ, Git and Mercurial are a plus
Knowledge of TDD and Agile software development are a plus
Operating systems:
Required: Linux/Unix administration, programming, deployment
Working knowledge of programming on Windows
Mobile: Android and IOS software development skills are a plus
Minimum of a Bachelors (BSc) in Electrical, Telecommunications and/or Software Engineering or equivalent work experience
5 years as an advanced programmer or equivalent experience in required technologies
Relevant degree(s) and/or qualifications
Fintech, tech, finance, banking, customer and technical support, start-up/entrepreneurial experience all significant advantages
