Tracking Officer At Modern Coast Express

Reporting: Tracking Manager
Job Description
Monitoring of trucks and buses 24hours locations by GPS system and responding to customer (Company) request through email and Phone.
Qualifications
At least 1 year experience in a tracking role
Ability to Co-ordinating and responding to emergency situations
Efficiency in reporting observations
Bachelor’s Degree/Diploma in Information Technology or related course
1 year experience in working in a tracking office.
Understand systems used to track vehicles
Understand the level of reporting in case of an emergency
Understand company policies to be followed by drivers
Tracking of truck/bus locations by GPS system.
Monitoring truck/bus driver performance.
Reporting of any event and follow up with drivers
Microsoft office
Computer basic skills
People management
Analytical
Attention to detail
Time management
Communication
Flexibility
At least 1 year experience in busy tracking office
Excellent IT skills.
Excellent communication & Analytical skills.

Duties and responsibilities
Ensure tracking of truck locations by GPS system on route as scheduled.
Identifying on-road exceptions and taking immediate remedial action (communicating to drivers on route).
Ensure 24hr shift work.

Typical Tasks (indicative but not exhaustive)
Monitor vehicles
Update on truck position
Report on any discrepancies on the system
Respond to call request