About the Underwriting Assistant role As an Underwriting Assistant at Incourage, you will play a crucial role in supporting the underwriting team in assessing and processing insurance applications. This position requires a keen eye for detail, excellent organizational skills, and a strong understanding of underwriting principles. The successful candidate will be required to start by ASAP. Duties and Responsibilities Handle the DMVIC platform to issue the motor insurance stickers immediately. Handle Comprehensive, TPO and TOR requests within TAT everyday from Monday to Saturday. Back up the client data correctly and ensure we receive correct KYC details. Use internal communication channels according to Incourage guidelines and company policy. Master how to use the internal CRM. Fill all the information in respective CRM correctly and fully. Preparing renewal notices and follow up till closure. Collaborate with the accounting team on how customers pay to us and how to apply credit facilities when needed. Conduct thorough and timely valuation follow-ups to ensure accurate and up-to-date information is obtained for underwriting assessments. Navigate and utilize the internal dashboard system to process and submit approval applications efficiently. Support the BD team so they can focus on bringing new customers to Incourage. Carry out declarations to underwriters with the correct customer information on time. Correspond with applicants via phone, email and in person to collect and analyze insurance information that facilitates the risk assessment process and provide underwriting support. Screen renewals and refer problem accounts to Underwriters. Compile data and analytics for reports that can advise insurance policy guidelines and whether coverage should be provided. Serve as the liaison for underwriters and customers in order to track, manage, and prioritize insurance applications and other services. Keeping records of all complaints and concerns from the clients and agents for follow up and action. Any other duty that may be allocated by management from time to time. Note: This job description outlines primary responsibilities and reflects the proactive approach expected from team members. Additional duties may be assigned as required to meet organizational needs. Requirements for the role Bachelor's degree in Actuarial Science, Mathematics, Statistics, Business Administration or a related field. Professional qualification in Insurance or demonstrate significant progress towards its attainment. Relevant experience working in the insurance industry in a similar role. Sound knowledge of insurance, regulatory requirements and processes. Strong attention to detail to ensure the accurate collection of information and entry into databases. Stellar communication and interpersonal skills. Knowledge in Claims is an added advantage. Powered by JazzHR
