H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest adhesion challenges.POSITION OVERVIEWThe Business Development Manager is responsible for growing market share profitably in defined strategic markets and accounts. The job focuses on all H.B. Fuller business segments in Eastern Africa, excluding Beverage Labeling. These includes Hygiene (non-woven), End of line applications, Flexible packaging, paper converting, Graphic arts, packaging makers among others.This role involves engaging the customer to understand and anticipate their needs and providing solutions that meets customers' requirements. The role will provide competitive advantage to H.B. Fuller through the focus provided on getting plans developed and executed in the market as aligned with various stakeholders. The BDM will be well aware of and experienced at navigating complex decision-making processes experienced today inside large global accounts.As BDM you will be a key contributor to the Hygiene, Health and Consumable GBU. A significant portion of your time and effort (estimated at around 50%) will be spent in the field visiting customers tactically executing the plan to maintain and improve operations within existing accounts and convert / win new accounts.The BDM will be expected to evaluate new business opportunities and promotes the H.B. Fuller value proposition of technologies, products, and services in line with the business strategy and marketing initiatives. The BDM drives and supports the launch of new products and solutions across East Africa in collaboration with various segment leads and Business Manager.The BDM will act as the expert of the segment/s when it comes to product performance and value delivered at the customer's. The Business Development Manager will often be required to make presentations on products and services that meet or help develop the clients' future needs.He or she will act as a consultant to all stakeholders in order to develop an understanding of industry trends, and market forces affecting the business and product needs. The BDM will achieve the above following the HB Fuller Sales Process and Value Selling methodology.PRIMARY DUTIESProfitably grows market share through acquiring new business at new customers and new applications at existing accountsMeets annual budget growth objectives by closing qualified new business opportunitiesMaintains a healthy new business pipeline of new opportunities in line with the annual growth plansSkillfully utilizes the H.B. Fuller sales process to find, qualify and close new business. Sells at optimum value and margin to meet agreed profit targets. Maintain business in existing accountsDevelop trusting and productive relationship with the key decision makers in the account. Is able to develop relationship maps and maintain in SFDC under contact records.Understands market trends and offers solutions to customer's ensuring expectations are met.Collaborating with the customers to review the business performance during formal business review meetings.Gathers business intelligence to understand possible threats and mitigates the same.Collaborating with global teams to grow and maintain the business segment (s).Manages activities related to identifying new business opportunities:Is technically independent and competent enough to manage running own technical demonstrations- and able to produce technical reports.Manages own time by focusing efforts on the blue chip opportunities."Opens the door" at potential customers, develops and explains the H.B. Fuller value proposition.Helps customers to select appropriate products for various applications. Ensures customers are fully aware of value delivered.Evaluates and establishes relationships with potential partners, such as application equipment providers, OEMs, Industry associations to achieve a deeper market penetration.Evaluates customer requirements within the overall context of the market, i.e. applicability of similar products and projects for other customers. .Support opportunities related to regular business and support successful closureDevelop and improve value offeringCapture customer requirements (VOC) and help translate them into value propositionsCollect data supporting value propositions at customers Monitor and document the offered values in continued businessEnsures customer projects are on time and on budget.Work on Product Portfolio :Manage product program in the segment and define the GOTO product portfolioCompletes detailed customer requirements with appropriate business to ensure understanding of requirements and CTQ's as necessary for R&D / Technical Service Capture trends from industry and translate them into new product or service developments and innovative offerings.Propose and lead suggested price positioning in the segment in cooperation with business manager. Support product complexity reduction exercise lead by Marketing.Interaction and communication with internal stakeholdersSeeks input from SAM's , Business colleagues and sales to develop segment strategy Partners with all stakeholders to establish priorities, service levels and expected deliverables.Provides, summarizes, analyses and processes relevant customer and market information using SFDC and other information sources.Coaches and influences senior sales colleaguesPartners with Marketing, Technical Department and R&D to ensure voice of the customer is received and acknowledged in the HBF R&D pipeline and all related internal support.Provides supporting resources & intelligence to sales teams to respond to customer's requestsExpertly communicates across the business on all internal and external activities, in line with the strategic plan. Provides regular updates to all stakeholdersIs aware of the forecastingPartners with an expert colleague from the Technical Department on specific issuesBUDGETARY/FINANCIAL ACCOUNTABILITYThe Business Development Manager is responsible to grow the business in selected strategic accounts according set budgets on defined markets.KEY METRICSSales Budget.Profitability measured as percent (%) contribution margin.Guarding existing accounts and growing new accounts.Creating solid pipeline for business continuity and growthMinimum Requirements Master's degree in Business, Marketing or Technical with postgrad marketing (or equivalent through experience)Proven track record of successful market development with a minimum of 5 years technical sales experience.Strong driver for results and success. Shows passion for the role.Expert in the value selling process with good understanding of B-2-B selling process.Ability to harness and manage important business relationship.Outstanding commercial and communication skills at all levels of contacts: Executive, Middle Management, Production floorUnderstanding of basic financial metrics such as Operating Profit, Margins and Working CapitalStrong oral, presentation and written communication skillsGood analytical capabilities linked to good strategical thinking skills.Significant industry standing. Considered an expert in technical AdhesivesExcellent listening skillsExcellent computer literacyFluent in English language, with other additional European languages a plusAbility to work in a team with different cultures and nationalitiesAbility to lead, influence and motivate the internal cross functional team to achieve business goalsIntimate knowledge of the support functionsAbility to work in a fast and changing environmentDisciplined work approach with good reporting skillsAbility to travel with region - between 50-60% timeAbility to acquire knowledge of adhesives performance and applications of product range within 6 month periodAbility to work from a home officeHigh ethical standards – must meet HBF Minimum PREFERRED QUALIFICATIONS Selling/marketing or technical experience with industrial multi nationalsAbility to lead and influence internal stakeholders in any functionWillingness to move to different countries to workExperience in more than one market/application/geographyExperience in selling adhesives into multinational companiesFluency in English and Swahili – French would be an added advantage.To all recruitment agencies: H.B. Fuller does not accept agency resumes unless directly engaged by Human Resources. Please do not forward any resumes to Human Resources or any employees. H.B. Fuller is not responsible for any fees related to unsolicited resumes.
