Description Working closely with the Regional Business Growth & Development Manager and Senior Management, manages the branch and offers leadership to staff in formulation and implementation of business growth and development strategies at branch level. The job holder is expected to aggressively drive the branch growth and profitability targets by identifying, developing and maintaining profitable relationships with customersKEY MEASURABLE GOALSAchievement of business targets Branch performance in Operations, Compliance, Risk management, Customer Service and other related surveys Growth, retention and development of motivated and high performing teams Brand visibilityKEY RESPONSIBILITIESLead business growth and development of the branch, agencies and other alternative service outlets attached to the branchManage and lead the branch team in achieving/ surpassing the set business targetsProvide superior level of customer relationship management and promote the sales and service culture through coaching, guidance and staff motivation.Drive sales of all products and services at branch level through offering leadership and motivation to the sales team, sales drives , liaison with key relationships among others ;Manage and offer leadership to the branch team.Development of a high performing team at branch level through training , mentorship, and special assignmentsMonitor and ensure 100% compliance to all the company policies, processes, procedures and other controlsLead in optimal utilization of people, financial and technical resources within the branchChair the Branch Credit Committee and ensure compliance to Credit policy & proceduresBudget planning and cost management; Continuous evaluation of branch financial performance against budgets and taking remedial actions where necessaryPromotion of Faulu's brand visibility and image: Being the Key liaison point with the community, participate in community affairs to increase thecompany's visibility and to enhance new and existing business opportunitiesInitiate, nurture and ensure profitable business relationship and Partnerships with the customers, community and government structuresMonitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibilityAny other role allocated by the supervisorStaff Reporting Directly to the Job HolderRelationship ManagersAssistant Manager Service DeliverySenior Relationship OfficerTeam Leader Sales Relationship Officer-SME/Group/MicroOthers Reporting IndirectlyAll staff in the branchBachelor's degree in a business-related fieldAdvanced training in Business Management.Masters in Business or related field preferred.Business Strategy Implementation skills Good presentation skillsPeople management skillsSales / Marketing skillsFinancial analytical skillsCustomer service skillsStrong communication and negotiation skillsStrong relationship management skills At least 3 years managerial experience with proven track record for delivery of superior resultsExperience in lending /creditExcellent interpersonal skillsProven sales and business growth capability.Aggressive and self driven and able to work with minimal supervision.Demonstrated Leadership CapabilityProven decision making and problem solving capabilityTeam leader/playerAbility to offer mentorship support preferredSkillsEducationBachelors Degree (B): Business (Required)Closing Date28 May 2024