Customer Care Call Attendant At Modern Coast Express

Responsibilities & Objectives.Handle a large volume of inbound and outbound calls in a timely mannerTake customer calls and provide accurate, satisfactory answers to their queries and concern.De-escalate situations involving dissatisfied customers, offering patient assistance and support.Identify customer needs, research issues, resolve complaints, and provide solutionsMaintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation teamRecommend improvements for systems and processes to boost organizational efficiency.Create and maintain record of daily problems and remedial actions taken using call centre data base.Required Skills & Qualifications.Diploma in communication or equivalent.Experience working in a call center or customer-support roleStrong active-listening and verbal-communication skillsProficiency in problem-solvingAbility to multitask and manage time effectivelyAbility to speak multiple languages especially those common along callers. Fluent English and Swahili(Nairobi), fluent English and Luganda (Kampala), fluent English, French and Kinyarwanda (Kigali) Fluent Swahili and Kirundi (Bujumbura).