Customer Success Manager

Ensure the overall success of Angaza’s customers by serving as their trusted advisor and helping them optimize their use of the Angaza software platform to fit their Pay-As-You-Go operational model.

Responsibilities

Angaza’s Customer Success Managers are the face of Angaza for customers, and are responsible for orchestrating a superior partner experience. This position joins a team of two other CSMs, who focus on ongoing relationship-building and proactive customer management activities. Our Success team promotes overall customer satisfaction and product adoption through optimizing the value our customers gain from the Angaza platform. This role will be responsible for managing our customers, owning their successful onboarding, introduction to the Angaza platform and Pay-As-You-Go sales, and ultimately their happiness and success with managing a Pay-As-You-Go business through Angaza’s comprehensive suite of tools. This role is based in Nairobi, Kenya with occasional international travel, and reports to the Director of Customer Experience.

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 3 years

Required languages:
English (Spoken: fluent | Written: fluent)
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