Ict Officer - Governance Officer -Help Desk Support

• A Bachelor degree in Communications & Media, Computer Science, Information Technology,Computer Information Systems, Management Information Systems or other ICT related

disciplines from a recognized Institution;

• At least one (1) year post graduation experience.

• Satisfy the requirements of chapter six of the constitution of Kenya on leadership and integrity.

Responsibilities

• Ensuring that the service request desk/help desk operates as a highly professional service centerthat meets end user needs;

• Receive, assign and escalate service request as per priority levels;

• Receive calls from ICT customers;

• Assign logged requests to the relevant ICT officers for action;

• Close all requests and provide feedback to the user;

• Offer first level support to customer requests;

• Prepare helpdesk reports periodically as required;

• Any other lawful duties as may be assigned from time to time.

Job Requirements
Required education
: Diploma, Associate's degree

Required relevant work experience
: 18 months

Required languages:
English (Spoken: fluent | Written: fluent)
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