Founded in January 2015 Africanhair Ltd. sells dry hair products across Sub-Saharan Africa. Headquartered in Nairobi, Kenya, BeautyClick has the vision of being the leading provider of dry hair products across Sub-Saharan Africa. We are the leading supplier of human hair weaves in Kenya through online means. BeautyClick Kenya enables hairdressers to sell products directly to their clients without the upfront costs and burdens of having inventory. We provide you the tools you need to be successful and the service is backed by a 30-day refund Guarantee.
Summary of overall Key roles & responsibilities:
As a stylist/wig maker at BeautyClick, you will be required to make, style, trim, cut, shape and color wigs/weaves. Your role will require a high level of customer interaction on a daily basis. As such, excellent communication, sales and customer service skills are a prerequisite to being able to meet your goals.
Qualifications
1 to 2 years experience working in a salon
Wig/weave installation skills is a MUST
Certificate or Diploma in Hairdressing is an added advantage
Ability to communicate in English and Swahili
Behavioral Competence
Be proactive, time conscious, efficient, and consistent in their work.
Be able to work under pressure with minimum supervision and be self driven.
Possess excellent communication and interpersonal skills.
Pay attention to small details.
Great customer service skills: Ability to listen closely to clients’ wants and needs.
Be able to follow instructions.
Keep up with the latest beauty trends.
Closely follow safety, sanitation, and health standards.
Have the ability to assess the needs of clients.
Meet quality standards for service.
Friendly and confident.
Team player.
Specific duties include:
Wig making and styling
Hand making and using machine to construct wigs
Color hair to customer preference
Wig repairs
Trimming and cutting hair
Shaping and styling hair
Be a timekeeper and offer the best service possible in the shortest amount of time
Product Maintenance
Keep the display shelves tidy and clean at all times.
Maintain clean testing & demonstration tools.
Adhere to showroom procedures for checking, merchandising, and displaying stock.
Maintain and safeguard all company equipment including assets (this includes & is not limited to wig sewing machine, hair styling equipment, Phone, credit card machines etc).
Take ownership and responsibility for security within the showroom and be on the lookout for shoplifters.
Sales and Customer Experience roles
Spend quality time with customers, give advice and guidance on hair selection.
Recommend the right hair products, and advice on maintenance to customer
Up-sell and cross-sell to drive company sales and productivity.
Be aware of products out of stock and what substitute products to recommend.
Conduct consultations and advise on new trends
Upgrade product knowledge (specifically human hair, hair products) and keep a deep knowledge of the BeautyClick product range. You are expected to know the full product range at all times.
Other duties
Report on customer feedback and complaints
Perform quality check on hair
Beware of and report on latest trends
Complete and update all required administrative reports
Beware of and report on competitor prices and deals
Other duties as may be assigned by the Sales/CEX Manager
