Customer Support Agent

Job Summary

We’re looking for detail-oriented and thoughtful people to join our Kenyan team

Minimum Qualification:Bachelor
Experience Level:Entry level
Experience Length:1 year
Job Description

Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe. We also make good use of training, QA, data and insights.

We’re looking for detail-oriented and thoughtful people to join our Kenyan team. You’ll be tasked with answering customer questions and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

Benefits
The flexibility of working from home without having to go to the office

Work with clients in the USA, EU and elsewhere

Extensive opportunities to learn from, and work with, high-performing colleagues

Skills
Excellent written and verbal English communication skills

Strong problem-solving skills

Sense of humour

Duties
Diagnose and solve the customer's’ problems

Communicate effectively via email and chat with our customer

Coordinate effectively with peers and your manager

Contribute to a high-performance and friendly workplace culture

Attributes
Personal integrity

Can-do attitude

Team player

Continuous learner