Job Description Incentives, Meetings & Events Coordinator What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Reporting to the Incentives, Conventions & Meetings Manager, or her designate, responsibilities and essential job functions include but are not limited to the following: Maintaining and improving the hotels catering business as well as any other market segment assigned. Maintaining existing relationship with clients as well as solicit new business to achieve sales' targets. To establish and maintain rapport with clients, prior to, throughout and post conference, exceeding their expectations and encouraging repeat business. To expedite function bookings, prepare function resumes, event contracts and agreements to all departments in the hotel. Tracking and analysis of competitive set pricing and yield strategies, gaining the ability to predict the competition set reaction to changes in the marketplace. Consistently offers professional, engaging and friendly service Responsible for the sales and management of all group bookings of meeting rooms or more that do not require catering (with the exception of breakfast). This also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering. Handle enquiries for group bookings via fax, email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours). Handle any other department issues related to groups (follow up on prepayment, routing, vouchers…) Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group. Manage Hotel inventory in relation to group reservations and monitor potential wash of business. Produce reports and statistics as requested by the Incentives, Conventions & Events Manager. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3-month Group Forecasts. Manage Group payments, cancellations, rooming lists and terms and conditions. Maintains a precise filing system for all Group reservations and correspondence. Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours). Performs all reservations duties including making and entering reservations as required (e-mail, fax, phone). Handle guest complaints and enquiries in an efficient and professional manner and ensure the ICME Manager is informed of any guest feedback Qualifications Your experience and skills include: Previous sales or F&B experience is preferred Computer literate in Microsoft Window applications and or relevant computer applications required Excellent communication skills, both written and verbal required Strong interpersonal and problem-solving abilities Highly responsible & reliable Ability to focus attention on guest needs, remaining calm and courteous at all times Highly passionate and energetic coordinator willing to evolve in an innovative, fun, and fast paced environment. Previous experience is an asset 2-3 years' experience in Hotel Sales At least a degree in Hotel Management or Hospitality Management Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
