Senior Operations Manager

Salary Currency: Kenyan Shilling
Influx is seeking to hire an experienced manager to build and run a high-performance team to deliver service to our clients, to their satisfaction.
Influx is a fast-growing startup offering a scalable, elastic, and turnkey customer support solution for tech companies and eCommerce brands.
This is a remote position, you’ll be working from home, managing a team of 20-30 customer service agents, team leaders, and account managers. You’ll be working remotely with employees from various countries, delivering service to clients located all over the world.
What We’re Looking for
Success story in managing 15+ people, preferably in the service industry
Prior experience managing a complex team containing various roles
Prior experience working in a B2B environment
Takes initiative and performs autonomously
Ability to form effective plans and roadmaps
A team player, able to work with various stakeholders
Good communication skills, including written and spoken English
What We Offer
A work-from-home arrangement, which provides some flexibility to a degree
An international team that embraces a growth mindset as well as the importance of coaching. You will grow with us!
A set of international clients with high standards of excellence
A growing company (and industry), which poses challenges as well as opportunities
About Influx
Our 24/7 on-demand support service guarantees response times and coverage. We can troubleshoot and solve customer problems in under one hour, every hour of the week.
Our head office is in Melbourne, Australia, and we have around 200 staff located around the globe. Feel free to give us a visit at www.influx.com!
Influx is seeking to hire an experienced manager to build and run a high-performance team to deliver service to our clients, to their satisfaction.